Customer Informations

Below you will find the statutory information on your rights in accordance with the regulations on distance selling contracts and in electronic business transactions.

Seller
Conclusion of the Agreement
Right Of Revocation
Money-Back Guarantee
Price Details
Shipping and Additional Costs
Delivery and Delivery Time
Payment
Ordering Process

Seller

The purchase agreement will be concluded with Beyond Matters GmbH, St. Markus-Str. 14, 67346 Speyer, Germany. In case of any questions, complaints and objections, you can contact our customer service on business days from 9:00 a.m. to 4:00 p.m. (CET) by telephone at +49 (0) 6232-79893 as well as via e-mail at mail@beyondmatters.info.

Conclusion of the Agreement

By clicking on the “Buy” button, you will place a binding order of the goods listed on the order page. The order confirmation will be directly forwarded to you via e-mail once the purchase order has been sent. This will be deemed the conclusion date of the purchase agreement.

Right of Revocation

Information on the Right of Revocation: you shall have the right to revoke the present agreement within a period of fourteen days without stating reasons.

The revocation period shall be fourteen days from the day on which you or any third party specified by you who is not the carrier have or has taken possession of the goods. To exercise your right of revocation, you shall inform us,

Beyond Matters GmbH
St. Markus-Str. 14
67346 Speyer, Germany

E-mail address: mail@beyondmatters.info

on your decision to revoke the present agreement by means of an unambiguous statement (for ex. by a letter sent by postal mail or via e-mail). To this end, you may use the enclosed sample revocation form which, however, shall not be deemed to be mandatory.

The revocation period shall be deemed to have been observed by timely sending the notification of the exercise of the right of revocation prior to the expiry of the revocation period.

Consequences of the Revocation: In the event that you revoke the present agreement, we shall pay back to you any payments received by us from you, including the delivery costs (with the exception of any additional costs incurred as a result from the fact, where applicable, that you have selected any method of delivery other than the favourable standard delivery offered by us), without undue delay and within a period of fourteen days from the day on which the notification of your revocation of the present agreement has been received by us at the latest. To effect this repayment, we shall use the same means of payment as has already been used by you for the initial transaction, unless anything to the contrary has been explicitly agreed upon with you; we shall not invoice to you any charges due to such repayment in any case. We may refuse to effect such repayment unless the goods have been returned to us or unless you have demonstrated to us that you have sent the goods back to us, whichever event occurs first.

You shall return or hand over the goods to

Beyond Matters GmbH
St. Markus-Str. 14
67346 Speyer, Germany

without undue delay and in any case within a period of fourteen days from the day on which you have notified us of the revocation of the present agreement. The time limit shall be deemed to have observed if you dispatch the goods prior to the expiry of the time limit of fourteen days. You shall bear the direct costs of any return of the goods.

You shall only bear the costs of any loss in value of the goods if this loss in value is attributable to any handling of the goods by you which is not required for the verification of the quality, properties and functionality of the goods.

Sample Revocation Form
(In the event that you want to revoke the agreement, you can complete the present form and send it back to us.)

To:
Beyond Matters GmbH
St. Markus-Str. 14
67346 Speyer, Germany

e-mail address: mail@beyondmatters.info

I/we (*) hereby revoke the agreement concluded by me/us (*) on the purchase of the following goods

Ordered on (*) / received on (*)

Name of the customer(s)
Address of the customer(s)
Invoice number

Signature of the customer(s) (only in case of any notification in paper form)
Date

(*) Please delete as applicable

End of Right of Revocation

Money-Back Guarantee

In addition to the statutory right of revocation and our statutory warranty obligations, we shall grant you an extended right of return for any purchases of our products, provided that you are not satisfied with the effect described by us with respect to our products. By exercising this right of return, you may withdraw from the agreement also after the expiry of the revocation period of 14 days (see Information on the Right of Revocation above) by sending back the product to our address within a period of 30 days after its receipt:

Beyond Matters GmbH
St. Markus-Str. 14
67346 Speyer, Germany

e-mail: mail@beyondmatters.info

The punctual dispatch shall be sufficient for observance of the time limit. The repayment shall be effected once the right of return is exercised, but not earlier than after receipt of the returned products, to the bank account used by you for the payment. In the event that you have effected the payment via PayPal / by credit card, the reimbursement shall be made to the associated PayPal / credit card account.

Your statutory right of revocation (cf. clause 4) shall not be affected by any compliance with our rules on the additional extended right of return granted by agreement and shall remain in force irrespective hereof. Until the expiration of the time limit granted for the statutory right of revocation, the statutory terms and conditions specified there shall apply exclusively. Moreover, the extended right of return granted by agreement shall not have any restrictive effect on your statutory warranty rights, which shall remain vested in you to an unlimited extent.

Price Details

The prices at the time the order is placed in the form specified on the websites and/or communicated by us shall apply. Our prices shall be deemed to include the German value added tax (19%) and any other price elements to the extent that we perform the delivery within Germany and within the EU and/or to the extent that we render any services, such as seminars, for private individuals outside the EU. In case of any delivery of products and/or to the extent that we render any services, for ex. seminars, for business customers outside the EU, no value added tax shall be invoiced.

In the event that any payment requires any currency conversion, this conversion shall be carried out at an exchange rate of defined by the European Central Bank.

Shipping and Additional Costs

In case of any deliveries within Germany, we shall bear the shipping costs.

In the event of any deliveries outside Germany, shipping costs shall
be charged. The shipping costs for any deliveries shall be invoiced depending on the respective content of the product
shipping cart and the shipping address selected by the customer and shall be specified to the customer during the ordering process before the order is sent. An overview of the costs can be found on our website at http://beyondmatters.info under “FAQ”.

In case of any deliveries outside the EU, the additional taxes and customs duties shall be charged, where applicable. Any customs or import duties shall be charged as soon as the package has arrived in your country. Any customs clearance fees shall be borne by you. We shall not be deemed to have any influence on such fees and are not able to predict their amount. The customs regulations vary considerably from country to country. If you need any further information, please contact your local customs
authorities.

Delivery and Delivery Time

Within Europe, delivery will be performed with DHL. Outside Europe, delivery will take place with FedEx or DHL. All articles offered will be available in Europe within a period of 10 days. Outside Europe, the delivery time may vary depending on the respective shipping route.[CK1]

Payment

You shall have the choice to effect the payment by payment in advance, credit card or PayPal. In the event that the payment in advance method of payment is selected, we will communicate our bank details to you in the order confirmation and we will deliver the goods once we have received your payment. In case the payment is effected by credit card or via PayPal, your bank account will be debited once the order has been placed.

Any costs invoiced by us, where applicable, depending on the method of payment shall be specified in closer detail during the ordering process.

Ordering Process

Once you have fond the desired product, you can add it to the shopping cart by clicking the “Add to Shopping Cart” button without any obligation. The content of the shopping cart can be consulted at any time by clicking on the “Shopping Cart” button without any obligation. The products can be removed from the shopping cart again at any time by clicking on the “Delete” button. If you want to buy the products in the shopping cart, please click on the “Go to Checkout” button. After that, please enter your data. The mandatory fields have been marked with an *. Once you have entered your data and selected the payment method, please click on the “Verify Order” button to get to the order page, where you can verify your details once again. By clicking on the “Buy” button, you will complete the ordering process. However, the process can be cancelled at any time by closing the browser window.